Customer Support Technician Diploma
Entry Time
Fall
Award
Diploma
1 year (3 terms)
Building upon technical skills acquired in year one, the Customer Support Technician Diploma is designed to teach students the fundamental skills and knowledge required to apply customer support strategies to a variety of IT related issues. The required courses center heavily around customer support with an emphasis on written and oral communication.
In addition to the certificate and with additional study, coursework should give direction to the student for some of the following industry credentials: CompTIA Security+.
This diploma is eligible for state and federal financial aid.
Career Opportunities
- computer user support specialist
- help desk technician
- call center support technician
| Term 1 | Credit Hours | |
|---|---|---|
| ENG-105 | Composition I | 3 |
| NET-130 | Computer Concepts 1 | 3 |
| NET-165 | Network Plus 1 | 3 |
| CIS-121 | Introduction to Programming Logic 1 | 3 |
| CIS-207 | Fundamentals of Web Programming 1 | 3 |
| Term Totals: | 15 | |
| Term 2 | ||
| NET-630 | Ethics in Information Technology 1 | 3 |
| NET-650 | Cloud Infrastructure 1 | 3 |
| NET-168 | Administering Windows Server 1 | 3 |
| NET-235 | CCNA Cisco 1 1 | 3 |
| Term Totals: | 12 | |
| Term 3 | ||
| CSC-116 | Information Computing | 3 |
| NET-785 | Fundamentals of Desktop Support 1 | 3 |
| NET-600 | Network Security Basics 1 | 3 |
| MKT-180 | Customer Service Strategies | 1 |
| Term Totals: | 10 | |
| Program Totals: | 37 | |
- 1
Minimum C- to graduate