Customer Support Technician Diploma
Entry Time
Fall
Award
Diploma
1 year (3 terms)
Building upon technical skills acquired in year one, the Customer Support Technician Diploma is designed to teach students the fundamental skills and knowledge required to apply customer support strategies to a variety of IT related issues. The required courses center heavily around customer support with an emphasis on written and oral communication.
In addition to the certificate and with additional study, coursework should give direction to the student for some of the following industry credentials: CompTIA Security+.
This diploma is eligible for state and federal financial aid.
Career Opportunities
- computer user support specialist
- help desk technician
- call center support technician
Diploma Requirements
| Term 1 | Credit Hours | |
|---|---|---|
| ENG-105 | Composition I | 3 |
| NET-130 | Computer Concepts 1 | 3 |
| NET-165 | Network Plus 1 | 3 |
| CIS-121 | Intro to Programming Logic 1 | 3 |
| CIS-207 | Fundamentals of Web Program 1 | 3 |
| Term Totals: | 15 | |
| Term 2 | ||
| NET-630 | Ethics in Info Tech 1 | 3 |
| NET-650 | Cloud Infrastructure 1 | 3 |
| NET-168 | Admin Windows Server 1 | 3 |
| NET-235 | CCNA Cisco 1 1 | 3 |
| Term Totals: | 12 | |
| Term 3 | ||
| CSC-116 | Information Computing | 3 |
| NET-785 | Desktop Support 1 | 3 |
| NET-600 | Network Security Basics 1 | 3 |
| MKT-180 | Customer Service Strategies | 1 |
| Term Totals: | 10 | |
| Program Totals: | 37 | |
- 1
Minimum C- to graduate